As you can see, we always strive to enhance our customers with their shopping experience. Therefore, we also have policies to ensure the interests of customers, so that customers feel more secure and trust. Here are some of our policies.
Peppers Mexican Grill is committed to providing customers with quality products. Along with that are outstanding, reputable and reliable financial solutions. We strive to make important decisions easier for our customers. This includes ensuring the confidentiality of all their own personal information. In the process of information management, the Company always adheres to the following Privacy Principles:
We collect information directly from customers and from various sources through transparent and legal ways.
Information the company collects about customers based on their relationship with the customer, including name, contact information, information on how to use the company's products and services, information about preferences, demographics and customer interests.
We only collect information that is required for, or is relevant to, the provision of products and services, for business purposes and to better understand our customers' needs.
For online customers, the company may collect information such as IP address, type of operating system the customer is using. When the customer accesses the website, the location of Internet acces. And the items customers have visited within the company's site. For the purpose of tracking usage, improving the website and more, possibly improving the customer experience.
We only uses or discloses customer's personal information in accordance with the purpose for which it was collected. Or other purposes agreed to by the customer, or in the cases prescribed by law. This may include sharing personal information within the company's operating systems.
In some cases, as required by law. Customer's personal information may be provided to individuals, organizations and service providers. Our employees are located in jurisdictions other than those from which the information was collected and are required to comply with the laws of that jurisdiction.
We will not share customers' personal information with any 3rd party organizations or partners for the purpose of marketing products or services. All matters related to disclosed information require the consent of the customer.
In some cases, within the framework of the law, we will share customer information within the company. For the purpose of providing customers with preferential information about other products and services. Customers have the right to choose to refuse to receive the above promotional information.
We may need to analyze customer information to better understand customer needs. Demands for the types of products, services as well as promotions that customers may be interested in.
We will keep the customer's personal information until they are no longer needed. To meet collection purposes or where required by law.
We focuses on ensuring that the records of customers' personal information are always accurate and up-to-date. It is necessary to be able to achieve the intended use of the information.
We will protect the personal information of our customers with protection methods appropriate to the importance of the information. We always strive to prevent unauthorized access, disclosure, modification or use of information.
We are committed to managing personal information under careful control. The Company has staff responsible for monitoring compliance with the Company's Privacy Principles.
Based on the client's written request, the company will provide the client with reasonable access to the client's personal information. And a description of the use or disclosure of the information, as required or as required by law. The customer may also verify the accuracy and completeness of the information and request that it be modified or deleted, as appropriate or permitted by law.
All of our products are covered by the correct warranty.
Delivered goods cannot be returned or exchanged
Warranty policy does not apply to glass products.
We always select products carefully before distribution.
We offer a one-year warranty against technical defects during production or installation.
You should not repair it yourself, but notify us immediately when there is a problem.
After the warranty period expires, if you have any requests or questions. Please contact us directly for guidance and solving problems encountered.
Customers arbitrarily repair when the product has a problem without notifying us.
The product is not used in accordance with the warranty book (given when you buy the product). Products are intentionally caused scratches, dents, dirty or discolored.
The product is deformed due to an abnormal external environment (too humid, too dry, termites, or due to the impact of water and electrical equipment, chemicals or inappropriate solvents used by customers).
Product warranty expires.
The product does not have our warranty card.
As one of the reputable companies in the market. We always comply with the law, which includes respecting and complying with child protection policies. All activities of children under the age of 13 on our service are prohibited. We do not collect data or store information regarding children under the age of 13 because it is illegal.
Depending on the product, we have different customer care policies. And we will send detailed notifications to customers via SMS or email.
When you visit the website and use the services of peppersmexicangrill.com, you may encounter links to other sites in accordance with google's ad attribution policy or it could also be our partner. Please be a little careful before providing your personal information to third parties.
To secure customer information, our team is always trying every day. We are always ready and highly alert to hacker attacks. And you can rest assured that our team has never stolen your data.
Our policies are subject to change at any time without prior notice. However, for the changes that are important and affect users. We will send notifications to customers.
For information that is not too important, we will automatically update in the content section.
How will we notify customers of important changes? Important changes, for example related to IP, we will display prominent notices on the website or email.
The minimum deposit amount must be 30% of the total purchase amount for products in stock.
The deposit must be at least 50% of the total purchase amount for products supplied at the request of the customer.
The deposit will not be refunded when the customer cancels the order or changes the content of the order.
Customers can only change the content of the purchase order within 01 day after the date of establishment of this order, with the total purchase amount after the change not less than 50% of the total purchase amount of this order. . This condition is only applicable to undelivered goods. This request is not handled by phone.
Buyers can refer to the following payment methods and choose to apply the appropriate method:
Option 1: Direct payment (at the place of purchase)
Option 2: Pay in installments as prescribed and after receiving the goods (COD - delivery and collection of money)
Option 3: Online payment via credit card, bank transfer.
With the motto of operation always uphold customers and customer experience. We have a loyalty program. Customers will accumulate points for each purchase.